Transform
Actionable Intelligence into Business Insights
Caju AI offers a groundbreaking solution for enterprise organizations by aggregating employee-client communications at scale, capturing every interaction along with CRM records, metadata, and other artifacts. Utilizing the power of GenAI, Caju converts this data into actionable business insights, driving decision-making across multiple levels—from employee interactions to operational metrics and strategic planning—ultimately enhancing customer engagement.
Despite significant investments in CRM and productivity tools, executives and commercial operations within enterprise organizations often face challenges in gaining visibility into employee-client interactions on mobile communication channels.
By leveraging the incredible power of Caju’s GenAI-based conversation analysis, the solution enhances employee productivity and business insights in several impactful ways:
-
Automated Data Capture: automatically analyzes and extracts key information from customer interactions , ensuring that vital details like customer needs, preferences, and pain points are captured and tracked without manual input.
-
Enable Better Post-communication Follow-up: Caju’s GenAI reduces manual tasks like note-taking, data entry, and reporting, freeing up teams to focus on more strategic activities.
-
Enrich Conversation Analytics with CRM: Caju integrates with CRM systems to pull key metadata into its conversation analytics. Resulting outputs can then be automatically updated to CRM systems, ensuring data is always current.
Understanding the conversation
-
Employee - Client Insights: Caju AI understands customer sentiment and context, enabling personalized interactions based on user preferences and communications history. Leverage Caju to set context-aware reminders or prompts for follow-up based on the tone and content of conversations. Enabling personalized “Next Best” responses and recommendations.
-
Operations-level Insights: By analyzing patterns and sentiment in conversations, Caju AI can provide insights into key employee performance metrics, customer satisfaction, potential upsell opportunities, or risk of churn. These insights help businesses make data-driven decisions and tailor their approach to individual clients.
-
Strategic Insights - “Ask Me Anything (AMA)” : Utilizing its conversational AI capabilities, AMA allows users to engage directly with the Caju platform through a natural question-and-answer format. It provides accurate, contextually relevant responses based on its training and knowledge base. Powered by large language models, Caju AMA can pull from vast amounts of data, including product information, documentation, and historical interactions, to answer questions accurately.
Generating Business Insights at Multiple levels
Explore Industry Solutions
Financial Services
Life Sciences
Enterprise
