top of page

Explore Enterprise Integration 

As a cloud-native customer engagement platform for mobile communications, Caju AI is built to effortlessly integrate with enterprise systems for digital compliance and governance, CRM solutions, and collaboration tools like Microsoft Teams. Discover how Caju’s enterprise integrations empower organizations to optimize workflows, maintain compliance, improve customer engagement, and extract valuable insights from communications—all within their current technology framework.

  • Untitled design - 2023-10-01T093224.605.png
    CRM-2.png

    Integration with CRM Systems

    Caju AI supports a wide range of API-based integration options for ingesting data from CRM systems and other enterprise data sources to help sales and service teams keep customer communications seamless, organized and aligned with CRM activities in real time. 

    Key Features and Benefits

    • Automated Data Capture: automatically analyzes and extracts key information from customer interactions , ensuring that vital details like customer needs, preferences, and pain points are captured without manual input.

    • Improved Productivity: Caju AI reduces manual tasks like note-taking, data entry, and reporting, freeing up teams to focus on more strategic activities. Caju can automatically update CRM systems, ensuring data is always current.

    • CRM Data Enrichment: Enrich call summaries, employee performance metrics, customer dashboards, and sentiment analysis with CRM data and metadata integration.

    • Strategic CRM Insights: Leveraging Caju’s Gen AI capabilities to process mobile communications and CRM data, the aggregated information is now accessible for enterprise-wide search, delivering both granular details and broad organizational insights. 

    • salesforce-icon.png

      Integrations with Salesforce

      Caju AI integrates with Salesforce to enable CRM data access, notifications and provides record updates and customer insights sharing within Salesforce.

      Features: Automatically access and extract key information from customer records; update CRM data with call summaries, employee performance metrics, sentiment analysis and customer insights. 

    • Veeva-icon.png

      Integration with Veeva

      Caju AI integrates with Veeva, enabling secure, compliant messaging between field teams and HCPs. This integration capture all field interactions within Veeva's CRM, ensuring compliance with regulatory requirements while enhancing customer engagement.  Additionally, Caju monitors Veeva call notes to flag potential compliance concerns while delivering conversation insights.

      Features:  Automatically access and extract key information from customer records; update CRM data with call summaries, employee performance metrics, sentiment analysis and customer insights. 

    • IQVIA-icon.png

      Integration with IQVIA

      Caju AI integrates with IQVIA, enabling secure, compliant messaging between field teams and HCPs. This integration capture all field interactions within IQVIA’s CRM, ensuring compliance with regulatory requirements while enhancing customer engagement.

      Features: Automatically access and extract key information from customer records; update CRM data with call summaries, employee performance metrics, sentiment analysis and customer insights.  

      IQVIA-icon.png
    • Integration-Icon.png
      Integration with other enterprise systems

      Caju AI  integrates with other eneterprise data souces including  Snowflake to enrich customer engagement results based  on customer requirements. 

      Features: Automatically access and extract key information from customer records; update CRM data with call summaries, employee performance metrics, sentiment analysis and customer insights. 

  • Working with Microsoft Teams

    As a Microsoft Teams technology integration partner, Caju AI delivers seamless and secure communication integration, allowing Teams users to connect effortlessly with clients across all Caju AI-supported messaging platforms.

    Untitled design - 2023-10-01T093125.651.png
    Teams combo.png
    Caju + Teams -TR.png
    Enable Employee-Client Communications

    • Native Teams Communications: Enable users to communicate directly from their native Teams chat interface with clients via their preferred mobile channels, such as WhatsApp, WeCom, SMS, Signal, Telegram, and voice.

    • Seamless user experience:  including the ability to connect for both 1:1/direct and group chat conversations. 

    • Boost team productivity: utilize Caju AI to capture, summarize, and analyze meeting notes for actionable recommendations and business insights.

    • Proactive Compliance: Protect your organization by securely capturing, archiving, and monitoring communications to detect compliance violations and prevent sensitive data loss.

  • Working with Proofpoint
    Archiving and Compliance

    As a technology integration and solution partner with Proofpoint, Caju delivers a robust API-based integration with the Proofpoint Intelligent Archiving and Compliance Platform that provides a complete end-to-end lifecycle management solution for digital communications governance.

    Caju - Proofpoint_edited_edited.png

    Consolidate Mobile Channels for Enterprise-wide Compliance

    • Seamless API-based integration of WhatsApp, WeCom, SMS, Signal, Telegram and voice communications channels into Proofpoint archiving & compliance.

    • Capture, retain, monitor & supervise all customer interactions on the Proofpoint archiving platform

    • Extend Caju’s capabilities for conversation intelligence and business analytics seamlessly into the Proofpoint ecosystem

    • Supervision - monitor over 200+ risks 

    • Security - Proofpoint security and Data Loss Prevention

    Proofpoint-Pics.png

Explore Industry Solutions

16.png

Financial Services

2.png
Life Sciences
3.png
Enterprise
4.png
Healthcare
bottom of page